Getting the Most Out of Your Service
House Mum is an all inclusive Home Assistant service, meaning you are able to curate and personalise your services to suit your family’s needs and preferences. This is a new concept to many families, and we are often asked how to get the most out of services that involve balance general cleaning and all of the House Mum extras that we offer.
We help each of our families curate the perfect plan for them, collaborating with their paired Home Assistant to ensure seamless services. We’ve compiled 5 of our most common tips for our services, and we want to share them with you!
1. Ensure batteries to cordless equipment are charged and in working order.
2. Check that you have the correct products for your home.
3. Leave your products in an accessible place and make sure they are stocked up.
4. Write a priority list for your Home Assistant and set realistic expectations.
5. Communication.
Ensure batteries are charged
Many clients own vacuum cleaners and other equipment that run on rechargeable batteries.
Whilst our Home Assistants check batteries on arrival, this can be missed, and can compromise the quality of your floor cleans.
Making sure all batteries are charged and equipment is in working condition helps to minimise any disruptions or need for troubleshooting throughout your service.
2. Check that you have the correct products for your home
Prior to your first service with House Mum, you will have received a guide to our preferred products to keep on hand. However, many clients have homes with engineered flooring and surfaces made from specialty materials.
You should always check with the manufacturer on what they recommend is used in these instances.
Not sure? We would be more than happy to help find the best products for your home. We will also make notes in your client profile to ensure any Home Assistant that attends your home is aware.
3. Leave your products in an accessible place and make sure they’re stocked up
We make note in your client profile as to where you prefer to keep your products and equipment. It is always handy to ensure all the required products are stocked up and ready to go. We are happy to refill products if you keep refill solutions for your dispensers (Just like we do with your hand soaps!).
If we notice you are running low on any products, we will let you know in your follow up message to ensure your services always run smoothly.
4. Note down your priorities and preferences
We all have tasks we would love to delegate to others, and they are different for every family.
Some families are happy to vacuum and mop, but struggle with the idea of picking up toys and clutter. Other families would love to change their linens, but don’t have the capacity to fold the clothes piling up on the bed.
Outlining a priority list for each service to give your Home Assistant can help ensure you are receiving the best possible service for your family.
It is important to set realistic expectations with your priorities, however, and you should either add additional time to your services or communicate clearly on what you would be willing to compromise on to be sure those priorities are met.
Some examples of making sure your priority tasks are able to be completed would be:
-Freeing floors from clutter when prioritising a deep floor clean
-Leaving fresh linen folded on the beds for changing
-Detailing where to find ingredients when requesting a slow cooker meal
5. Communication
Above all, open communication with your Home Assistant will always be the best avenue in ensuring you are receiving the best possible service with us.
We endeavour to match you with the perfect Home Assistant to suit your family and your home, and all of our team have differing talents and strengths. Over time, they become perfectly acquainted with your home and your preferences.
They won’t clean your house..
.. they’ll help you make your home.
