FAQs

Questions, answered

Everything you might be wondering about welcoming House Mum into your home.

Trust & safety
Are your House Managers police-checked and insured?
Yes. Every House Manager is police-checked, hand-picked and fully insured, and completes our in-house training before they ever step into your home.
Will I have the same House Manager each time?
Yes. We pair you with a House Manager and keep that relationship consistent, so they come to know your home, your routines and exactly how you like things done.
What if my House Manager is unavailable?
If you’d like a fill in House Manager, one may be provided subject to availability. Please note, this might mean a change in your service day or time.
Do I need to be home while they’re there?
Not at all. Many of our clients are at work or out with family. We’ll arrange secure access with you beforehand, so everything runs smoothly whether you’re home or not.
Is my home and information kept private?
Always. Discretion and confidentiality are at the heart of what we do. Your home, your details and your family’s privacy are treated with the utmost care.
How it works
How do I get started?
Fill in our quick booking enquiry. We’ll organise a phone call to learn a little about your home and your preferences, answer any questions you have, and make sure we are the right fit for each other.
What can a House Manager help with?
It’s tailored to you: house resets, laundry and fresh linen, meal prep, grocery runs and errands, organisation, and plant and pet care. If it’s part of running a home, chances are we can take it off your plate.
How often can I book?
Daily, weekly, fortnightly, or as a one-off when you need it most. We’ll build a schedule around your family and adjust it whenever life shifts.
Can I change what’s included over time?
Of course. Your support flexes with your life. Just let your House Manager or our team know and we’ll adjust things to suit.
Pricing & booking
How much does it cost?
Every home and family is different, so we tailor a plan to your needs and provide a custom quote. Get in touch and we’ll talk you through the options.
How do I book?
Through our quick online booking enquiry, it only takes a few minutes. Start your enquiry here.
What’s your cancellation policy?
We simply ask for a minimum of 48 hours notice to change or pause a visit, so we can look after our House Managers’ schedules. Full details are confirmed when you book.
Where we service
Which areas do you cover?
We currently service Brisbane, the Sunshine Coast and the Gold Coast. Not sure if you’re in our area? Just ask, we’re always growing.
Book an enquiry